Olivia Jung

Dr. Olivia Jung’s work in the field of healthcare management is informed by her interdisciplinary training in organizational behavior, general management, and health policy. Drawing on organizational theories, Dr. Jung studies ways to motivate, organize, and support innovating at the frontline (by patients and healthcare workers who are closest to care delivery and thus most familiar with what does and does not work). Innovating entails generating, championing, and implementing ideas to improve care delivery, solve organizational and cross-sectoral problems, and install new practices to better work environments, worker/patient experience, and care equity, quality, and outcomes. Dr. Jung's research program examines organizational structures, processes, and cultures that support bottom-up, distributed innovation. 

A central feature of Dr. Jung's research involves partnering with organizations and communities to collect original data. She uses myriad research methods, such as field experiments, surveys, interviews, and observations, as studying the complexities of life in organizations and communities requires flexible approaches. To date, Dr. Jung has collaborated with hospitals, primary care clinics, federally qualified health centers, and government agencies like NASA to design, implement, measure, and analyze the impact of innovation generation and implementation activities.

At FSPH, Dr. Jung teaches two courses: Leadership in Healthcare Organizations (HPM232) and Health Services Organization and Management Theory (HPM234).