Olivia Jung

Dr. Olivia Jung’s work in the field of healthcare management is informed by her interdisciplinary training in organizational behavior, general management, and health policy. Drawing on organizational theories, Olivia studies ways to motivate, organize, and support innovating at the frontline (by patients and healthcare workers who are closest to care delivery and thus most familiar with what does and does not work). Innovating entails generating, championing, and implementing ideas to improve care delivery, solve organizational and cross-sectoral problems, and install new practices to better work environments, worker/patient experience, and equity, quality, and costs of care. Olivia's research program examines organizational structures, processes, and cultures that support bottom-up, distributed innovation. 

A central feature of Olivia's research involves partnering with organizations and communities to collect original data. She uses myriad research methods, such as field experiments, surveys, interviews, and observations, as studying the complexities of life in organizations and communities requires flexible approaches. To date, Olivia has collaborated with hospitals, primary care clinics, federally qualified health centers, and government agencies like NASA to design, implement, measure, and analyze the impact of innovation generation and implementation activities.

In-between graduate studies, Olivia worked at Abt Associates, where she researched impacts of US federal payment and delivery system reform, including the Oncology Care Model (OCM), Medicare Care Choices Model (MCCM), and Medicaid Innovation Accelerator Program (IAP), for clients like Centers for Medicare and Medicaid Services (CMS). Olivia holds a PhD and AM in Health Policy and Management (Organizational Behavior) from Harvard Business School at Harvard University, a BS in Economics from the Wharton School of Business and a BA in International Studies from the College of Arts and Sciences at the University of Pennsylvania.